A Guide to Customer Testimonial Videos
Harness the Power of Authentic Customer Stories
What is a Video Testimonial?
A video testimonial is a dynamic way to showcase a former or existing satisfied customer’s experience with your product, service, or brand. Unlike written testimonials, video testimonials enhance credibility, improve engagement, and help potential buyers connect on a deeper, more emotional level with your satisfied customers.
The Importance of Customer Testimonials
In today’s market, customer testimonials are crucial for building trust and credibility. They serve as social proof that your product or service delivers on its promises, helping potential buyers imagine themselves as satisfied customers. Research shows that 85% of consumers trust online reviews as much as personal recommendations, making video testimonials a powerful tool in your marketing arsenal.
Why Video Testimonials Are More Effective
Video testimonials are not just a step up from written ones; they are a leap forward. They allow prospects to put a face to a name, see the passion of your customers, and feel a connection that written words alone cannot achieve. This emotional bond is vital in a world where trust is scarce and consumers are bombarded with choices.
Best Practices for Video Testimonials
Creating effective video testimonials involves more than just recording a happy customer. They should:
- Speak to Your Target Audience: Ensure the customer in the video resonates with your target prospects.
- Be In-Depth and Detailed: Specifics matter in building authenticity and demonstrating real-world effectiveness.
- Focus on Customers as Heroes: The story should be about the customer’s journey, not just your product features.
- Maintain Credibility: Authentic enthusiasm is key; avoid scripted or fake testimonials.
- Overcome Objections: A satisfied customer’s story can be more persuasive than any sales pitch.
Length and Diversity of Testimonials
The ideal length of a video testimonial can vary. While shorter videos (90-120 seconds) are common, more detailed testimonials can run longer, especially when they are used at the bottom of the marketing funnel. It’s also important to feature a diverse range of customers to represent different industries and customer personas.
Strategy and Planning
A successful video testimonial campaign requires a clear strategy. Determine what you want to accomplish, who your audience is, and how the videos will be used. This planning ensures that your testimonials are targeted, relevant, and effective.
Using Customer Testimonials
Testimonials can be strategically placed on your website, used in marketing campaigns, and incorporated into sales efforts. They are particularly effective on landing pages, social media, and in ad campaigns, where they can significantly boost engagement and conversion rates.
The Hero’s Journey in Testimonials
Embrace the narrative arc of the Hero’s Journey in your testimonials. This approach allows your audience to engage with the story of your successful customers, seeing your brand as the guide that helped them overcome challenges and achieve their goals.
Selecting the Right Customers for Testimonials
Choose customers who represent the segments of your audience you want to appeal to and whose stories align with your marketing objectives. The diversity of your customer base should be reflected in your testimonials to ensure relevance and effectiveness.
Final Thoughts
Video testimonials are a high-value asset in your marketing and sales toolkit. They build trust, overcome objections, and create a deep connection with your audience. By following these guidelines, you can harness the power of authentic customer stories to elevate your brand and drive growth.
Ready to Elevate Your Brand with Authentic Customer Stories?
Discover the transformative power of video testimonials with Reach Video. Our expertise in crafting compelling, genuine customer narratives can significantly boost your brand's trust and credibility. Don't miss out on the opportunity to connect deeply with your audience through the persuasive power of real experiences.
See how Our Customer Testimonial Video Service works and take the first step in turning prospects into loyal customers.
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Winning your Viewer's Heart
Rational vs. Emotional Tactics in Video Marketing
In a world where consumers are bombarded with advertisements every day, standing out is more challenging than ever. We are flooded with video content, a lot of which we tune out or click off. The greatest challenge facing marketers today is not just to be seen, but to be heard over and amidst the noise.
So, how do we capture people’s attention?
The answer lies in a secret weapon: emotion.
In this article, we’ll explore how to effectively use emotion in your video content to connect with your audience on a deeper level and inspire action.
The Power of Emotional Storytelling
No matter the product or industry, stories are universal. They bridge divides and make your message relatable. Charities and Nonprofits have mastered this art, using poignant images and narratives to compel action.
The spark that will resonate with your audience is genuine, human stories that strike an emotional chord. These stories are not just tales; they are the emotional connections that can turn a viewer into a believer, a consumer into a loyal customer.
If you're keen to delve deeper into this topic, explore our article on The Power of Brand Storytelling in Video Marketing.
The Science Behind Emotional Marketing
We like to think of ourselves as rational beings, but in reality, we are often more "rationalising" than rational. Our decisions are a confluence of conscious and unconscious factors, significantly influenced by emotion.
Understanding the difference between System 1 (emotional, instinctive) and System 2 (deliberate, reflective) thinking is essential for marketers.
One of the most potent factors that can drive our decisions is a well-told story—one crafted with intention that leverages insights into human behaviour.
“Marketing is no longer about the stuff you make, but about the stories you tell.”
- Seth Godin
Crafting Videos That Speak to the Heart: The Power of Storytelling
1. Movement and Dynamics
Create stories that feel dynamic in their emotional quality. They should take viewers from one emotional state to another, often including an element of surprise or resolution. A well-crafted story, structured with intention, can grab attention and drive emotion effectively.
2. Relatability and Character Development
Identify and express experiences that carry emotional weight for your target audience. Hold a mirror up to their experience and, if possible, put a unique twist on it. With the right characters and character development, we can connect to the audience emotionally and let them feel what our character is feeling.
3. Attention and Immersion: Hook Them or Lose Them
Start with a compelling “Hook” in the opening seconds of your video to instantly capture your audience’s attention. According to a study by the University of Massachusetts, the average online video loses almost 6% of its audience every second.
Your hook could include a question, an unexpected statement, a hard-hitting moment of conflict or humour, or unique visuals or sound. The key is to be intentional and provide value or interest right away. Spending time developing a strong hook is crucial, as it determines whether the rest of the video will be watched.
4. Maintain engagement
Tone shifts are a powerful way to keep the viewer engaged throughout the video. A tone shift is a point in the video where the story pivots, often accompanied by a change in music or topic. This simple pivot tells the viewer “Hey wait, there’s more,” piques their curiosity and gives them a bit of a refresh of energy to keep paying attention.
End with a “Jab”. What you leave your audience with is almost as important as what you draw them in with, a clear call to action that is best paired with an impactful moment or sound bite that leaves some curiosity hanging in the air. This encourages the viewer to take the next step and learn more.
Narrative Transportation: The Transformative Power of Storytelling
When crafted effectively, your audience can lose themselves inside the story, a phenomenon known as narrative transportation. They can leave their living room couch and enter the story world, experiencing the next few minutes or hours as if they were the main character. This immersive state not only creates a strong emotional response, which is a critical part of driving behaviour and thinking, but it also causes us to drop our defences. When inside the story world, we're far more receptive to ideas, new and old, whether we agree with them or not.
This is the transformative power of storytelling in video marketing. It’s not about bombarding the audience with facts and logical arguments. It’s about crafting a narrative they can step into, relate to, and ultimately, be moved by.
In a world where telling people to change rarely works—consider the endless health advice we all receive—storytelling offers a different, more effective path. It’s not about telling someone to eat healthily; it’s about making them feel the deep emotional and physical benefits of that change through a compelling narrative.
The ROI of Emotional Advertising
According to the Institute of Practitioners of Advertising (IPA), emotional creative is twice as likely to deliver major profit gains compared to rational, message-led campaigns. Emotional campaigns are more effective in the long term and are more likely to be shared and go viral.
Driving Action with Video
But how can you use emotional video to drive specific actions? It’s essential to align the emotions in your videos with your audience's stage in their buyer’s journey, as this can help to guide the tone of the piece.
Driving Awareness
When trying to drive awareness, viewers are looking to be inspired to action. In this stage, it's important to focus on positive and uplifting emotions, such as:
- Happiness/Joy/Delight
- Hope/Excitement/Anticipation
- Pleasure/Amusement
- Surprise
- Love/Affection
Driving Conversions
When the goal is to drive conversions, it's important to move beyond inspiration into deeper emotions that resonate with specific desires and needs, such as:
- Desire for Control
- Poverty of Time
- Desire for the Latest and Greatest
- Self-Achievement
- Economy of Time
- Make Me Better
Crafting Authentic Connections: Tips for Success
Deeply Understand Your Audience
Go beyond surface-level knowledge of your customers. Dive into their problems and needs, and articulate how your product or service provides a solution. A well-crafted story can bridge the gap between you and your audience, allowing them to see themselves in the narrative and connect with your brand on a deeper level.
Build Trust and Authenticity During Interviews
Let your company’s core values shine through in your content. Avoid scripted or forced narratives; instead, aim for genuine and heartfelt storytelling. The person asking the questions during a video interview plays an integral role in setting the tone for an authentically emotional video project. They should be an empathetic soul who will make interview subjects feel heard, safe and understood.
Start with questions to warm people up and take the time to have a conversation. If your video is dealing with sensitive topics, let the conversation guide which questions come next and give emotional moments space to breathe. Be grateful for their sharing.
Avoid Making a Commercial
People crave genuine communication and are tired of being “pitched” to. Resist the urge to talk about yourself and instead focus on the story you are telling.
Introduce a Relatable Character Early
People love people. Introduce someone your audience cares about within the first few moments to trigger a compelling, emotional response.
Use Authentic Voices and First-Person Narratives
Avoid professional voice talent and “corporate speak.” Instead, let your subjects speak directly to the camera, sharing their own stories in their own words.
Simplify Your Presentation
Resist the urge to add clutter like unnecessary titles, stats, or talking heads. Powerful visuals reveal more emotion than any words can so present the story as purely and simply as possible.
Be Mindful of Imagery and Use Close-Ups
Establish content and an overall setting with wide and medium shots, but then make the scene more intimate. Video has the wonderful capability of being a magnifying and isolating tool. Bring your viewer in close to focus attention on the important details and nothing else.
Craft with Intention
Storytelling is an art and a science. Use insights into human psychology and behaviour to craft stories that not only capture attention but also hold it. A well-told story, crafted with intention, can be a powerful tool for connecting with your audience emotionally.
The Final Takeaway
Emotion is a catalyst for action. It prompts us to engage, inspires us to change our lives or others’, and fosters strong associations with brands. This is especially important for charity organisations or videos intended to raise awareness. In almost all cases, the emotional response developed after watching an advertising video can mean the difference between buying or not buying a product. But, It’s not just about increasing sales; emotional marketing can grow your business in many ways, from enhancing brand associations to attracting future talent.
So, as you craft your next marketing video, remember: it’s not just what you say, but how you make people feel that truly counts.
“At the end of the day people won't remember what you said or did, they will remember how you made them feel.”
- Maya Angelou
In the battle for your viewer’s heart, emotional storytelling is your most potent weapon. Use it wisely, authentically, and with intention, and you will not only win their attention but also their loyalty and action.
Ready to Win Your Viewer's Heart?
Storytelling is a craft, and like any craft, it requires expertise and finesse. At Reach Video, we specialise in helping businesses like yours tell their stories in the most compelling and impactful way possible. Whether you are just starting with video marketing or looking to elevate your existing strategy, our storytelling experts are here to guide you every step of the way.
Ready to transform your marketing with the power of storytelling? Contact us at Reach Video for expert guidance and support. Let’s craft stories that resonate, engage, and inspire action.
Read more about our Brand Story solutions on our services page.
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7 Types of Stories You Need in Your Business
Unlock the Power of Storytelling to Connect, Engage and Inspire Your Audience
Do you want to learn how to tell your business story in a way that engages and inspires your audience? Whether you are a marketing professional aiming to elevate your brand’s presence or a business owner looking to connect with your audience, storytelling is a powerful tool that can transform your business communication.
This article will teach you 7 different types of stories you can tell in your business. Every kind of story has its unique characteristics, and it is essential to understand which one best suits your business message. If you're wondering about the significance of storytelling in today's digital age, especially in video marketing, you can read more about The Power of Brand Storytelling in Video Marketing. We will also show you the effects a well-told story can have on your marketing and business objectives.
So, let's break down the storytelling process!
Like most things in life, storytelling needs structure; it requires a sound framework to build on. This is why we have seven types of stories, so you can understand which one best fits your business message.
The seven types of stories are:
- The Why Story
- The Teaching Story
- The Values Story
- The Impact Story
- The Vision Story
- The Origin Story
- The Objections Story
We’ll go into each story type below.
1. The Why Story – A Story of Purpose
This story reveals the core values and driving forces behind your business. It answers the fundamental question: Why does your business exist?
Why Your Business Needs It:
- To connect with your audience on a deeper level by sharing the core purpose that drives your business.
- To build trust and credibility by showing the authentic motivations behind your brand.
Crafting Your Why Story:
- Start with the origin story of how the brand or idea got started. Through this experience, have your character share what motivates or drives them to continue to grow or do this work.
- Have your character share the most personally memorable, specific story of how their work has impacted others. Then have them reflect on how their impact made them feel and how their impact drives their work.
Example: Imagine you run a sustainable fashion brand. Your Why Story could revolve around your personal awakening to the environmental damage caused by fast fashion, and your resolve to create a change.
How to Use and Distribute:
- Feature it prominently on your website’s “About Us” page.
- Share it on social media platforms to engage with your followers.
- Use it as an introduction in webinars or presentations.
2. The Teaching Story – A Story that Educates
This story is designed to impart knowledge and insights. It positions your business as an expert, teaching your audience something valuable.
Why Your Business Needs It:
- To establish your brand as a thought leader in your industry.
- To educate your customers about a complex product or service in an engaging way.
Crafting Your Teaching Story:
- Identify the Concept: Start by defining the idea you’d like to teach with this story.
- Find the Story: Find a character who has a moment in time when they or somebody they know learned this concept.
- Define the Conflict: The goal of the conflict in a Teaching Story is to set up what’s at stake and why this information is essential.
Example: If you’re a digital marketing agency, your Teaching Story could be about a small business owner who learned the importance of SEO and how it transformed their online presence.
How to Use and Distribute:
- Create a series of educational blog posts or videos.
- Share it on LinkedIn and other professional networks.
- Use it in workshops or training sessions.
3. The Values Story – The Story of Principles
This story showcases the core values that guide your business. It illustrates how these values are embodied in actions and decisions.
Why Your Business Needs It:
- To attract customers who share similar values.
- To differentiate your brand in a crowded market.
Crafting Your Values Story:
- Define the Value: Find a person who has experienced this value in action. Help them hone in on one specific experience by asking questions.
- Find the Character with a Specific Experience: Break down the experience into a clear beginning, middle, and ending.
Example: For a company that values sustainability, a Values Story could focus on the journey of a single product from ethically sourced material to a satisfied customer.
How to Use and Distribute:
- Showcase it in your company’s recruitment materials.
- Feature it in your annual report.
- Share it on social media during relevant awareness months or days.
4. The Impact Story – A Story of Change
This story highlights the positive changes that your product or service has brought about. It’s a powerful way to showcase real-world results and benefits.
Why Your Business Needs It:
- To illustrate the tangible benefits of your product or service.
- To inspire potential customers with real-life success stories.
Crafting Your Impact Story:
A New Take on Testimonials: An impact story, often likened to a testimonial, goes beyond a simple endorsement. Here, we highlight real individuals and the transformations they experienced through our product or service.
Example: Consider a solar panel company sharing the journey of a homeowner who significantly reduced their energy bills and carbon footprint through their installation.
How to Use and Distribute:
- Use it as a case study on your website.
- Share it in email marketing campaigns.
- Feature it in your booth at trade shows.
5. The Vision Story – A Story of the Future
This story paints a vivid picture of the future that your business is striving to create. It’s about inspiring your audience with your long-term vision.
Why Your Business Needs It:
- To inspire and align your team around a shared future goal.
- To attract investors, partners and customers who want to be part of that future.
Crafting Your Vision Story:
- Lead with Desire: Personify the brand, or choose a character who is helping to lead the charge in the business. Highlight the more important goal or desired impact of their work.
Example: If you’re a tech startup focused on clean energy, your Vision Story could paint a picture of a world made better through your innovation.
How to Use and Distribute:
- Use it in investor pitches.
- Feature it in a prominent section of your website.
- Share it at company-wide meetings to inspire and align your team.
6. The Origin Story – A Story of Beginnings
This story narrates the genesis of your business. It takes your audience back to where it all began, making your brand more relatable and authentic.
Why Your Business Needs It:
- To humanise your brand and make it more relatable.
- To build trust by showing the roots and authenticity of your business.
Crafting Your Origin Story:
- Choose Your Character: Your character should be somebody involved in building the business from the beginning.
Example: The story of how the founders met and the challenges they overcame to start a renewable energy business.
How to Use and Distribute:
- Use it as the foundation of your “About Us” page on your website.
- Share your Origin Story video as part of a crowdfunding campaign.
7. The Objections Story – A Story that Overcomes Doubts
This story tactfully addresses the reservations or objections that potential customers might have. It’s about turning scepticism into trust.
Why Your Business Needs It:
- To proactively address and overcome potential objections or concerns from customers.
- To build trust by showing that you understand your customers’ concerns and have solutions.
Crafting Your Objections Story:
- Clarify the Objection & Choose Your Character: Identify the most common objection received from clients, customers, etc.
Example: Consider an engineering company looking to transition to a more sustainable energy source for its operations. The Objections Story could focus on the initial hesitations of the company's board about the upfront costs and potential disruptions to their operations. However, after realising the long-term cost savings, increased energy efficiency and positive environmental impact, they fully embraced the transition, positioning themselves as industry leaders in sustainability.
How to Use and Distribute:
- Use it in sales presentations to address objections upfront.
- Feature it in a FAQ section on your website.
Summary
In this guide, we’ve broken down 7 types of stories that can supercharge your business marketing. These stories are more than just narratives; they are strategic tools that can help you connect with your audience on a deeper level, humanise your brand and drive meaningful engagement.
Remember, storytelling is not just about telling tales; it’s about crafting narratives that resonate with your audience's values and aspirations. It’s about painting a vivid picture that can inspire, educate, and move people to action.
So, start crafting your stories today and watch your business grow!
Acknowledgements
This framework for storytelling is inspired by the Muse storytelling process, which has been a significant influence on our work at Reach Video. Muse has developed a powerful approach to crafting impactful, purpose-driven stories, and we highly recommend checking out their process for a deeper dive into the art of storytelling.
Ready to Take Your Storytelling to the Next Level?
Storytelling is a craft, and like any craft, it requires expertise and finesse. At Reach Video, we specialise in helping businesses like yours tell their stories in the most compelling and impactful way possible. Whether you are just starting with video marketing or looking to elevate your existing strategy, our storytelling experts are here to guide you every step of the way.
Ready to transform your marketing with the power of storytelling? Contact us at Reach Video for expert guidance and support. Let’s craft stories that resonate, engage, and inspire action.
Read more about our Brand Story solutions.
If you enjoyed this article and found value in it then please consider sharing it with your network. We'd really appreciate that!
The Power of Brand Storytelling in Video Marketing
Introduction: The Emotional Power of Storytelling
In today’s digital age, with content and distractions at an all-time high, capturing and holding attention is a monumental task. Stories, however, are the ultimate fluff-busters. They are the first thing we are drawn to in marketing, or anywhere. We are creatures predisposed to tell stories to make sense of a chaotic world and bring meaning to our lives. They help us empathise and build trust. Add video, the medium best at generating emotion, and you get a potent combination ideal for spreading your brand message.
The Battle for Attention: Noise and Trust
In a world where trust in marketers is dwindling and ad blockers are on the rise, the challenge is not just to reach people, but to genuinely engage them without triggering their defences. Here lies the magic of a well-crafted story—it builds bridges between you and your audience, fostering trust and bypassing scepticism.
What is a Story? A Simple Definition
Let’s define what a story actually is. A story is a retelling of events, often from a single perspective. The term comes from the Latin “Historia”, which means a history. In simpler terms, a story is “stuff that happens to people.” It’s a narrative that unfolds, taking the listener or viewer on a journey with the characters involved.
Why Storytelling? The Strategic Edge
As Seth Godin famously noted, “Marketing is no longer about the stuff that you make, but about the stories you tell.” This shift has prompted brands, from small businesses to FTSE 100 companies, to invest in compelling content, including film and video, rather than traditional forms of paid media advertising.
Why Brand Storytelling?
Simply put, brand storytelling is the technique of using a narrative to forge a connection between a brand and an identifiable audience (customers, employees, shareholders, etc.) to affect a certain outcome. It often aims to link the values, attitudes, and beliefs shared between a brand and its target consumers, using story as a vehicle to make these connections more obvious and, in doing so, heighten interest or preference towards the brand.
The Human Connection: Why Stories Resonate
Stories are inherently human. They allow us to empathise, to see ourselves in others' shoes. In marketing, this translates to customers seeing themselves using your product or service, and experiencing the benefits firsthand through the narrative you craft.
Building Trust and Loyalty Through Story
Stories are authentic, and authenticity builds trust. When customers trust you, they are more likely to return, creating a loyal customer base. Storytelling in video marketing isn’t about making a sale; it’s about building a relationship.
The Science of Story: More Than Just a Tale
Our brains process stories differently than rational arguments. A well-told story allows your audience to lose themselves inside of the narrative, experiencing it as if they were the main character. This immersion creates a strong emotional response and makes viewers more receptive to new ideas, effectively lowering their defences. A study by marketing guru David Aaker found that a brand’s audience is up to 22 times more likely to recall information when it is presented through a story, versus presenting information and facts by other means.
The Transformative Power of Story
Story creates meaning, and meaning creates value. This effect is so powerful that it can overcome even our most commonsense judgments. We like to think that we’re rational creatures, but in reality, we’re not. For brands and organisations, this means when communications or experiences are able to break through and connect with their audiences on an emotional level, they can be powerfully persuasive.
Conclusion: Storytelling as a Welcome Pull
Learning the science behind storytelling allows you to unlock a powerful way to ensure that you are seen, heard, and remembered. It’s not about demanding attention; great storytelling is a pull, not a push. It creates real value and meaning for people, offering a welcome alternative to the noise that characterises today’s media landscape.
In Part 2 of this article, we dive into the practical aspect—how to effectively craft and integrate storytelling into your video marketing strategy. We will delve into practical steps for crafting a narrative that resonates, focusing on the four essential pillars: People, Plot, Places, and Purpose.
Ready to harness the power of storytelling in your video marketing strategy?
Storytelling is a craft, and like any craft, it requires expertise and finesse. At Reach Video, we specialise in helping businesses like yours tell their stories in the most compelling and impactful way possible. Whether you are just starting with video marketing or looking to elevate your existing strategy, our storytelling experts are here to guide you every step of the way.
Ready to transform your marketing with the power of storytelling? Contact us at Reach Video for expert guidance and support. Let’s craft stories that resonate, engage, and inspire action.
Read more about our Brand Story solutions.
If you enjoyed this article and found value in it then please consider sharing it with your network. We'd really appreciate that!
How to Create a Brand Story Film
Top Tips for Compelling Video Storytelling
Crafting a story that resonates
In today’s digital age, storytelling is a key component of successful video marketing. More businesses are tapping into creative ways to use documentary-style videos, often referred to as "brand story films" or "mini-docs," to authentically showcase their company. These mini-docs are concise, impactful documentaries that focus on a singular story and vision related to your company’s core values and mission. They often include interviews with key employees or satisfied customers, and they are designed to be brief, engaging, and focused.
According to Dr. James McQuivey of Forrester Research, one minute of online video is equal to 1.8 million written words, making it an incredibly efficient way to communicate. This gives storytelling in the business world the power to be a secret weapon—a compelling story can attract your ideal customers and engage them in a way that sets your brand apart from the competition.
In Part 1 of this article, we explored The Power of Brand Storytelling in Video Marketing. Now, let’s dive into the practical aspect—how to effectively craft and integrate storytelling into your video marketing strategy. This guide is inspired by the Muse Storytelling Process, whose teachings have heavily influenced our own approach to video storytelling. We will delve into practical steps for crafting a narrative that resonates, focusing on the four essential pillars: People, Purpose, Plot and Places.
The Four Pillars of a Compelling Story
People: The Heart of Your Story
A great story starts with a great character. Having a strong lead character, what we call the "Heart," is critical in creating a story that your audience will emotionally connect with. This character is the emotional core of your story, and they are the ones who the audience will follow, empathise with, and root for. They could be a founder, an employee, a customer, or anyone else closely tied to your brand.
Tip: Select a Heart character who is passionate about your brand and can authentically convey their experiences and emotions. This character should have a clear desire or goal that drives the narrative and resonates with the audience.
Helpers and Experts
Secondary characters, such as Helpers and Experts, serve specific purposes in a story and should be chosen intentionally. Helpers fill gaps in the plot, share plot points, offer perspectives and aid in communicating the story's purpose. Experts provide necessary information briefly and should possess authority and passion for the subject matter.
Tip: Use Helpers to reinforce the Heart character's journey and Experts to lend credibility to your story. Be mindful of the number of secondary characters to avoid confusing the audience and diluting the emotional impact.
Purpose: Defining the Deeper Meaning and Objective of Your Story
The essence of a compelling story lies in its deeper meaning. This is what ensures your story is remembered and has a genuine impact. Before delving into the narrative, it's crucial to clarify your objective: What action or change in perception do you want from viewers after they've watched your story? A powerful story should not only impart wisdom but also change how the audience perceives something in the world.
Tip: Begin by articulating the 'why' behind your brand. How does it aim to positively influence its customers or the broader world? This foundation will guide the narrative, ensuring it resonates and remains memorable.
Plot: Structuring the Journey
The plot is the backbone of your story, designed to engage and captivate your audience. It's the sequence of events that guides your audience from the story's inception to its conclusion. Drawing inspiration from the Muse Process, the structure of a compelling story is built around six pivotal beats, known as the 6 Essential Plot Points. These moments are crucial in determining the story's engagement factor.
- Hook: The Hook is the opening of the film and should be powerful, unique, and conflict-driven to capture the audience's attention. Spending time developing a strong Hook is crucial, as it determines whether the rest of the film will be watched.
Tip: Forge a strong emotional bond between the audience and the Heart character at this stage. Clarify the stakes involved. - Conflict: This is where the central challenge or obstacle is presented, setting the stage for the Heart character's journey.
- Initiation: As the story progresses, the Heart character, aided by Helpers and guided by Experts, embarks on their journey. They take the first steps to confront and attempt to resolve the conflict introduced earlier.
- Journey Points: These are the pivotal moments as your character navigates the challenges. It's about the struggles they face, their growth, and the changes they undergo.
Tip: Ensure the conflict remains relatable and pertinent to your audience, showcasing the Heart character's trials and growth to deepen the audience's emotional connection. - Resolution: This is where the conflict finds its resolution. Showcase how the Heart character has evolved and transformed as a result, fulfilling the story's promise and leading your audience to a newfound understanding or perspective.
- Jab: Conclude with a universal insight or takeaway from the character's journey, leaving a lasting impression.
Tip: This ending should resonate with the story's purpose, guiding the audience towards the desired action or thought.
By meticulously crafting these plot points, you ensure that your audience remains invested in the journey of your characters, making your story both memorable and impactful.
Places: Building Trust Through Environment
The settings and environments in which your story unfolds play a pivotal role in establishing trust and deepening the connection with your audience. By showcasing the actual places where your company operates, you provide a tangible context, allowing the audience to immerse themselves more authentically in your narrative.
To effectively bring your story to life, it's essential to delve into the Layers of Place. These layers include Situations, Environments, Objects, and Time. By meticulously planning and visualising these elements—be it the colours, settings, props, graphics, angles, or lighting—you ensure that each scene resonates with authenticity and purpose.
Tip: Use visuals to spotlight key locations integral to your story, the settings where your company operates, areas of community involvement, or places where your products are made or used.
In another article, we explore 7 Types of Stories You Can Tell in Your Business to further help you craft compelling narratives.
Practical Tips for Crafting Your Brand Story
- Deep Dive into Your Brand’s Values:
Start by revisiting your company’s mission and values. What are the core principles that guide your business? This will form the foundation of your story. - Identify Your Heart Character Early:
Before you even start crafting your story, identify who the Heart, or main character, of your story will be. This person should embody the values of your brand. - Create a Storyboard or Outline:
Plan your story visually or textually before you start filming. This will help you identify key scenes, characters and the flow of your narrative. - Show Authenticity:
Avoid scripted or overly rehearsed scenes. Authenticity resonates with audiences, so let the genuine emotions and personalities of your characters shine through. - Leverage the Power of Music and Sound:
The right soundtrack can elevate your story. Choose music that complements the tone of your narrative and enhances emotional engagement. - Review and Revise:
After your initial draft or edit, review the story. Does it align with your brand? Does it feel authentic and engaging? Be prepared to make revisions. - Test Your Story:
Before a full launch, share your video with a small group of trusted colleagues or customers for feedback. Use this insight to make final adjustments. - Remember the Logo Test:
As a final check, imagine your video with a competitor’s logo. If it still feels uniquely yours, you’ve created a story that truly represents your brand.
Tip: Storytelling is an art, and like all art forms, it requires practice. Don’t be afraid to iterate and refine your approach based on feedback and results.
Promotion: Don’t Forget This Crucial Step
Just as Alfred Hitchcock said the most critical component of any film is the script, the script, the script; we’re sure that if he were around today and in marketing he would say the most important thing you can do for your video is promote, promote, promote! There’s no point putting all of your effort, time, and money into creating an amazing storytelling video if no one is going to see it. So, when you have your video and you’re ready to release it to the world, be sure to push it on as many different platforms as you can.
Tip: Consider a multi-channel promotion strategy. Utilise social media, email marketing, partnerships and your company’s website to maximise the reach of your video.
Conclusion
In a world where content is king, storytelling is the crown jewel. By balancing the four pillars—People, Purpose, Plot and Places—you can craft a powerful narrative that not only showcases your brand but also connects deeply with your audience, turning viewers into loyal customers.
For more on why storytelling is so crucial in video marketing, don't forget to check out our previous article on The Power of Brand Storytelling in Video Marketing.
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Showcase Your Commitment To Net Zero With Video Content
Showcase Your Commitment To Net Zero With Video Content
Inspiring Examples from Companies Embracing the Energy Transition
As the global focus on sustainability intensifies, many companies, especially those within the oil and gas industry, are facing increasing pressure to demonstrate their commitment to clean energy and environmental responsibility.
The transition to net zero poses unique challenges for companies within the energy sector. However, as we’ll see, video content has proven to be an effective means of engaging stakeholders, educating audiences, and driving positive change.
By delving into inspiring examples from within the industry, this article aims to provide some inspiration for those marketing professionals tasked with these objectives.
From renewable energy pioneers like Ørsted and Enel to innovative electric vehicle manufacturers like Tesla, we will explore how these companies have harnessed the power of video to engage audiences, enhance brand reputation, and drive positive change.
Tesla
Tesla is known for its electric vehicles and clean energy solutions. They use video content to showcase their products, such as the Tesla Model S, Model 3, and Model X, and explain their environmental benefits. Tesla’s videos often highlight their renewable energy projects, including solar and energy storage solutions.
Ørsted
Ørsted is a Danish renewable energy company that has transitioned from being an oil and gas company to focusing solely on renewable energy. They create videos that emphasise their commitment to offshore wind farms and reducing carbon emissions. Ørsted’s videos often feature stunning visuals of wind turbines at sea and testimonials from employees and stakeholders.
Enel
Enel is an Italian multinational energy company that has made significant investments in renewable energy sources. They use video content to demonstrate their clean energy projects, such as solar and wind farms, and explain how these initiatives contribute to a sustainable future. Enel’s videos also highlight their efforts to engage local communities and promote energy transition.
EDF Energy
EDF Energy is a leading energy supplier in the UK and has a strong focus on low-carbon electricity generation. They utilise video content to promote their renewable energy solutions, such as nuclear and wind power. EDF Energy’s videos often feature interviews with experts, interactive animations, and educational content to raise awareness about clean energy options.
Vestas
Vestas is a Danish wind turbine manufacturer and one of the largest suppliers of wind power globally. They leverage video content to showcase their wind turbines in action and highlight their technological advancements in the field of clean energy. Vestas’ videos often emphasise the benefits of wind energy, such as reducing greenhouse gas emissions and providing sustainable electricity.
These examples demonstrate how energy companies effectively use video content to communicate their commitment to sustainability and clean energy initiatives. By visually showcasing their projects and explaining the environmental benefits, these companies engage audiences and raise awareness about the importance of transitioning to renewable energy sources.
Inspired?
Could you effectively communicate your company’s commitment to net zero and the energy transition through impactful video content?
We can help!
At Reach Video, we provide the strategy, content, and ability to help you showcase your renewable energy projects, highlight environmental initiatives, and educate stakeholders about your sustainable practices.
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The importance of storytelling in your brand videos
How to weave stories into your brand videos and why your customer must be the hero in your story.
If your marketing content is to stand out from the crowd then it is important to tap into the power of video storytelling.
We all love a good story. As human beings, we are psychologically wired to enjoy them. Stories help us to make sense of the world, concepts, emotions, morality, society and so much more.
Stories create an emotional connection
Stories invite the audience to step into the main character’s shoes and imagine themselves going through the same trials and triumphs.
For video marketing purposes, this is powerful because you can entice your target audience to join you on a journey that highlights how good their life will look if they buy from you.
Video storytelling can make your brand more memorable as our human brains find it much easier to recall the key points of a story than a list of features. It can also help you to forge a deeper emotional connection with your customers, secure more sales and result in more repeat business.
The customer is the hero
Many businesses make the mistake of believing that they are the hero of their marketing stories. But, in truth, a story will only resonate if the viewer – in this case, the potential customer – takes centre stage.
If you have read my previous article, Your Brand Video. What it is and what it’s not you will already know that the most successful brand stories are those that recognise the ‘hero’ is not the brand. Your challenge is to pinpoint where your business fits into the hero’s story and then play that role with aplomb through the story you tell (more about this later).
Plot-lines that work for business videos
According to storytelling expert and screenwriter, Melissa Cassera, there are two main types of plotline that are particularly effective for brand videos.
The first is to tell a story about Overcoming the Monster. The second is to take your customers on a Quest with you.
At their heart, both types of story are about the triumph of good over evil, heroes over villains, success over adversity.
How does this translate into a video to market your business, products or services?
Using the Overcoming the Monster approach, the monster will probably be a problem that your customer is currently facing.
This could be a legal problem that they don’t know how to overcome, being stuck in a dead-end job with no prospect of promotion or a dietary need that’s affecting their life – the type of challenge or ‘monster’ will depend entirely on the nature of your business.
Once you’ve identified the monster that is most affecting your potential customers, your video needs to tell the story of how your business can help the viewer to slay the monster.
The Quest format may overlap with an Overcoming the Monster story or be told independently.
The concept of the quest is that the hero of the story – your customer – will go on a journey through various challenges and pitfalls until they reach their desired destination.
Your business should act as a guide, leading the customer safely through their journey to a happy ending.
The rule of three
From 10-second Instagram marketing videos to three-hour-long films or children’s short stories to classic novels, most stories are told in three acts.
- Act one – the ‘Hook’ – sets the scene and draws the audience in
- Act two tells the meat of the story, setting up the conflict and delivering on the hook promised in act one
- Act three resolves and concludes the story, giving viewers a satisfying ending – with marketing messages, act three may end with a call to action
This ‘rule of three’ can be applied to most marketing messages and is a strong way to define the story you want to tell in your video.
Other key elements to include in your video story
I’m a big fan of Donald Miller’s StoryBrand approach to brand storytelling. After analysing a huge number of famous films and stories, Donald believes that there are seven key parts to any compelling story:
- You know what your audience wants
If you’re able to identify exactly what it is that your potential customers want and need, you can not only develop an engaging story but also communicate how you can meet these needs in a clear, compelling and memorable way.
- You can identify three levels of problems
In stories, there are three types of problems that prevent the hero of the tale achieving what they want. These problems are either external, internal or philosophical.
Typically, the external problem is something that has happened or will happen to the hero that’s beyond their control. For example, the target customer for a legal firm may be someone who doesn’t know how to go about writing a will but desperately needs to do one.
Using this example, the internal problem would be that the hero of the story has to find someone they can trust and someone who is affordable to help them but they don’t know where to start. They keep putting their worries about their will to one side, reasoning that it’s not urgent.
The philosophical problem explains why their internal feelings need to be resolved.
The hero in our example above risks leaving his family with a huge amount of stress and legal hassle to sort out his estate. Without a will, they will not be able to ensure that his last wishes are honoured. The hero won’t want to leave his family to suffer when he’s gone.
As Donald Miller tells us, the best marketing messages solve all three of these problems in one go.
For example, “At Acme Law, we offer a trustworthy, affordable will writing service that will protect your estate and save your loved ones from distress when you die”.
- You position yourself as a guide
In every good story, there’s a guide, mentor or teacher who comes in and helps the hero. In the case of brand marketing, this guide should be your business.
You can use storytelling to show how you support your customers to help them achieve whatever it is they want. This might be by giving them the best tools, insider knowledge, an easier journey or something else altogether.
- You can give your audience a plan
Think about your favourite story and the chances are that the guide who supports the hero puts together some sort of plan for them to follow.
The plan is what tells your audience how you’re going to get them from where they are now to where they want to be.
For example, an orthodontist might tell potential customers who want a brace that they should:
1) come in for a face-to-face consultation,
2) receive and agree their individual treatment plan and
3) complete their treatment with the beautiful smile they’ve always wanted.
The clearer you can make the plan, the better.
- Know your call to action
Even with the most compelling, effective marketing videos, it’s essential to provide a clear call to action. What is it that you want the people watching the video to do next? People won’t act unless you tell them.
- & 7. You know what success or failure looks like for your audience
Your story and the call to action may lead to a happy or sad ending for the customer, depending on what they decide to do (or not do).
Your brand story needs to show the viewer how good their life will look if they follow the call to action or how bad it would look if they decide to walk away.
Your customers have to have a stake in the story
What each of the approaches above tells us is that your customer has to have a stake in the story you choose to tell.
This stake is what will spark an emotional connection and spur the viewer to action once the story is over.
With brand messaging, you can use your story to show your purpose, values and how you benefit others. In turn, your target audience will realise that they share the same values, beliefs and aspirations as your brand. They will prefer to buy from you over another company because of this alignment.
As we’ve seen above, video storytelling isn’t just about telling the history of your business. It can also be used in other types of video such as explainer videos, behind-the-scenes videos, events videos, testimonial videos and case studies, or culture videos, as just a few examples.
In all cases, just remember that your business is the guide that leads the customers to success. Now, go out there and overcome the monster that is effective video marketing!
Developing a strategy for using video in your marketing mix can be confusing if you haven’t worked extensively with video before.
If you want to make video a profitable part of your business, it’s important that you have a video marketing strategy that extends beyond your normal digital marketing or content marketing strategy, and maximises the impact of the videos you get produced.
Don’t know exactly what you need?
Get in touch for some free advice and discover:
- What videos will have the greatest impact on your bottom line
- The best way to have your videos produced, based on your needs and budget
- The video marketing channels that will deliver the greatest reach and engagement for your brand